1. ABOUT THIS POLICY
1.1. This policy sets out how HUMAN-US LTD based in the UK handles your personal information,
including when and why it is collected, used and disclosed and how it is kept secure. HUMAN-US
LTD respects your privacy and is committed to protecting your personal data. This Policy complies
with the General Data Protection Regulations (“GDPR”) which covers the EU and the Data Protection
Act 2018 (“DPA”), together “the Data Protection Laws”.
1.2. You will find our contact details at the end of this policy which you can use if you have any
questions, including how to update or access your personal information or to make a complaint.
1.3. This policy may change, so please check this page from time to time to ensure that you are
happy with any changes. Please see further ‘Changes to this policy’ in Section 11.
1.4. It is important that you read this privacy notice together with any other privacy notice or fair
processing notice we may provide on specific occasions when we are collecting or processing
personal data about you so that you are fully aware of how and why we are using your data.
1.5. This policy will be effective from the 1 July 2019.
2. WHO WE ARE
2.1. HUMAN-US LTD is a standalone business connecting businesses and individuals to NGOs for
the purpose of completing volunteering tasks and are regulated by the laws of England and Wales.
HUMAN-US LTD are the ‘controller’ of your personal information when you willingly share your
personal information with us. A ‘controller’ is a company that decides why and how your personal
information is processed.
2.2. Where this policy refers to “we”, “our” or “us” below, unless it mentions otherwise, it’s referring to
the particular company that is the controller of your personal information.
3. HOW AND WHAT PERSONAL INFORMATION WE COLLECT
3.1. We may collect and process the following personal information about you:
• Personal information you give to us: This is information about you that you give to us by
entering information via our website or portals or by corresponding with us by ‘phone, email or
otherwise and is provided entirely voluntarily. The information you give to us includes your
name, contact details (such as ‘phone number, email address, address and payment account
details), enquiry details and your opinion of our products or services.
3.2. You may also provide us with the following data which we may collect, use, store and transfer
about you which we have grouped together follows:
• Transaction Data includes details about payments to and from you and other details of
products and services you have purchased via us.
• Technical Data includes internet protocol (IP) address, your login data, browser type and
version, time zone setting and location, browser plug-in types and versions, operating system
and platform and other technology on the devices you use to access this website.
• Profile Data includes your username and password or purchases made by you, and feedback
Please see further ‘How we use your personal information’ in Section 4 for details of the purposes for
which we use the personal information we obtain from these sources and the legal basis on which we
rely to process that information. The remaining provisions of this policy also apply to any personal
information we obtain from these sources.
4. HOW WE USE YOUR PERSONAL INFORMATION
4.1. Where you have provided CONSENT
We may use and process your personal information where you have consented for us to do so for the
• to share your personal information with our business partners, customers and suppliers;
• to supply quotes you have specifically requested from us; or to receive quotes we have
requested from you.
4.2. You are entitled to the right of access to review, update and withdraw your consent for any of the
information we hold for you. Please see ‘Your Rights’ in Section 9 for further details
4.3. Where required to perform a CONTRACT with you
We may use and process your personal information where it is necessary for the performance of a
contract with you or in order to take steps at your request before entering into a contract with you
including for the following purposes:
• to share your personal information with our business partners, customers and suppliers;
• to supply quotes you have specifically requested from us; to receive quotes we have
requested from you;
• to contact you via email, post or telephone with products or services which may be of interest
• to invoice products and/or services and for payments of products and/or services.
4.4. Where required to comply with our LEGAL OBLIGATIONS
We will use your personal information to comply with our legal obligations including:
(i) to assist HMRC, the Police, or any other public authority or criminal investigation body;
(ii) to identify you when you contact us; and
(iii) to verify the accuracy of data that we hold about you.
4.5. Where there is a LEGITIMATE INTEREST
We may use and process your personal information where it is necessary for us to pursue our
legitimate interests as a business for the following purposes:
• for market research in order to continually improve the products and services that we deliver
• in order to fulfil any regulatory requirement, we are required to adhere to;
• to undertake credit checks for finance to comply with internal sales procedures;
• to create a better understanding of you as a customer;
• for the purposes of corporate restructure or reorganisation or sale of our business or assets;
• for efficiency, accuracy or other improvements of our databases and systems e.g. by
combining systems or consolidating records we or our group companies hold about you;
• as a requirement for meeting our contractual terms with any of our customers or suppliers;
• to enforce or protect our contractual or other legal rights or to bring or defend legal
• for general administration including managing your queries, complaints, or claims, and to
send service messages to you;
• To provide quotes, process orders, payments, donations, tender purposes;
• to conduct due diligence / background checks that are mandated by legislation or HUMAN-US
LTD internal policies and practices;
• for the purposes of the supply of products and services and support by suppliers / service
providers / business partners to HUMAN-US LTD;
• to keep suppliers / service providers / business partners updated on changes to HUMAN-US
• to evaluate and to improve the Company’s products and services;
• to evaluate the products and services provided by suppliers / service providers / business
partners to the Company;
• security clearance / entry access into the Company’s premises; and
• to facilitate attendance at events/functions organised.
5. CHANGE OF PURPOSE
5.1. We will only use your personal data for the purposes for which we collected it, unless we
reasonably consider that we need to use it for another reason and that reason is compatible with the
original purpose. If you wish to get an explanation as to how the processing for the new purpose is
compatible with the original purpose, please contact us.
5.2. If we need to use your personal data for an unrelated purpose, we will notify you and we will
explain the legal basis which allows us to do so.
5.3. Please note that we may process your personal data without your knowledge or consent, in
compliance with the above rules, where this is required or permitted by law.
6. OTHERS WHO MAY RECEIVE OR HAVE ACCESS TO YOUR PERSONAL INFORMATION
6.1. Our customers, suppliers and service providers
We may disclose your information to our third-party service providers, customers, suppliers, business
partners and other organisations for the purposes of providing services to us or directly to you on our
behalf. Such third parties may include cloud services providers (such as website hosting and email
management), administrative services or other third parties who provide services to us.
When we use third party product or service providers, we only disclose to them any personal
information that is necessary for them to provide their service and we have a contract in place that
requires them to keep your information secure and not to use it other than in accordance with our
6.2. Other ways we may share your personal information
We may transfer your personal information to a third party as part of a sale of some or all of our
business and assets to any third party or as part of any business restructuring or reorganisation. We
may also transfer your personal information if we’re under a duty to disclose or share it in order to
comply with any legal obligation, to detect or report a crime, to enforce or apply the terms of our
contracts or to protect the rights, property or safety of our visitors and customers.
However, we will always take steps with the aim of ensuring that your privacy rights continue to be
7. WHERE WE STORE YOUR PERSONAL INFORMATION OUTSIDE THE EEA
7.1. All information you provide to us may be transferred to countries outside the European Economic
Area (EEA). By way of example, this may happen where any of our servers or those of our third-party
product or service providers are from time to time located in a country outside of the EEA. These
countries may not have similar data protection laws to the UK.
7.2. If we transfer your information outside of the EEA in this way, we will take steps to ensure that
appropriate security measures are taken with the aim of ensuring that your privacy rights continue to
be protected as outlined in this policy.
7.3. If you use our services whilst you are outside the EEA, your information may be transferred
outside the EEA in order to provide you with those services.
8. HOW LONG WE KEEP YOUR PERSONAL INFORMATION
8.1. If we collect your personal information, the length of time we retain it is determined by a number
of factors including the purpose for which we use that information and our obligations under other
8.2. We do not retain personal information in an identifiable format for longer than is necessary.
8.3. We may need your personal information to establish, bring or defend legal claims, in which case
we will retain your personal information for at least 10 years after the last occasion on which we have
used your personal information in one of the ways specified in ‘How we use your personal information’
in Section 4.
8.4. The only exceptions to this are where:
• the law requires us to hold your personal information for a longer period, or delete it sooner;
• you exercise your right to have the information erased (where it applies) and we do not need
to hold it in connection with any of the reasons permitted in this section 8, or because we are
required under the law (see further Erasing your personal information or restricting its
processing in Section 9.6); and
• in limited cases, the law permits us to keep your personal information indefinitely, provided we
put certain protections in place.
• In certain circumstances our legitimate interests will require us to hold your data following the
conclusion of any business between our parties as part of industry and regulatory
requirements to hold this data.
9. YOUR RIGHTS
9.1. Your ‘data subject’ rights:
You have a number of rights in relation to your personal information under data protection law. In
relation to certain rights, we may ask you for information to confirm your identity and, where
applicable, to help us to search for your personal information. Except in rare cases, we will respond to
you within 30 days after we have received this information or, where no such information is required,
after we have received your request.
9.2. Accessing your personal information
You have the right to ask for a copy of the information that we hold about you by emailing or writing to
us at the address at the end of this policy. We may not provide you with a copy of your personal
information if this concerns other individuals or we have another lawful reason to withhold that
9.3. Correcting and updating your personal information
The accuracy of your information is important to us and we are working on ways to make it easier for
you to review and correct the information that we hold about you.
In the meantime, if you change your name or address/email address, contact telephone number,
account details, or you discover that any of the other information we hold is inaccurate or out of date,
please let us know by contacting us in any of the details described at the end of this policy.
9.4. Withdrawing your consent
Where we rely on your consent as the legal basis for processing your personal information, as set out
under ‘How we use your personal information’ in Section 4, you may withdraw your consent at any
time by contacting us using the details at the end of this policy. If you withdraw your consent, our use
of your personal information before you withdraw is still lawful.
9.5. Objecting to our use of your personal information and automated decisions made about you.
Where we rely on our legitimate business interests as the legal basis for processing your personal
information for any purpose(s), as out under ‘How we use your personal information’ in Section 4, you
may object to us using your personal information for these purposes by emailing or writing to us at the
address at the end of this policy. Except for the purposes for which we are sure we can continue to
process your personal information; we will temporarily stop processing your personal information in
line with your objection until we have investigated the matter. If we agree that your objection is
justified in accordance with your rights under data protection laws, we will permanently stop using
your data for those purposes. Otherwise we will provide you with our justification as to why we need
to continue using your data.
You may object to us using your personal information for direct marketing purposes and we will
automatically comply with your request.
9.6. Erasing your personal information or restricting its processing
In certain circumstances, you may ask for your personal information to be removed from our systems
by emailing or writing to us at the address at the end of this policy. Unless there is a reason that the
law allows us to use your personal information for longer, we will make reasonable efforts to comply
with your request.
You may also ask us to restrict processing your personal information in the following situations:
• where you believe it is unlawful for us to do so,
• you have objected to its use and our investigation is pending or you require us to keep it in
connection with legal proceedings.
In these situations, we may only process your personal information whilst its processing is restricted if
we have your consent or are legally permitted to do so, for example for storage purposes, to protect
the rights of another individual or company or in connection with legal proceedings.
9.7. Transferring your personal information in a structured data file
Where we rely on your consent as the legal basis for processing your personal information or need to
process it in connection with your contract, as set out under Section 4 ‘How we use your personal
information’, you may ask us to provide you with a copy of that information in a structured data file.
We will provide this to you electronically in a structured, commonly used and machine-readable form.
You can ask us to send your personal information directly to another service provider, and we will do
so if this is technically possible. We may not provide you with a copy of your personal information if
this concerns other individuals or we have another lawful reason to withhold that information.
9.8. Complaining to the UK data protection regulator
You have the right to complain to the Information Commissioners Office (ICO) if you are concerned
about the way we have processed your personal information. Please visit the ICO’s website for further
10. SECURITY / LINKS
10.1. Security measures we put in place to protect your personal information:
Unfortunately, the transmission of information via the internet is not completely secure. Although we
will do our best to protect your personal information, we cannot guarantee the security of your
information whilst in transit to our website and any transmission is at your own risk.
Where we have given (or where you have chosen) a password which enables you to access an
account, you are responsible for keeping this password confidential. We ask you not to share your
password with anyone.
11. CHANGES TO THIS POLICY
11.1. We may review this policy from time to time and any changes will be notified to you by posting
an updated version on our website and/or by contacting you by email. Any changes will take effect 7
days after the date of our email or the date on which we post the modified terms on our website,
whichever is the earlier. We recommend you regularly check for changes and review this policy when
you visit our website. If you do not agree with any aspect of the updated policy, you must promptly
notify us and cease using our services.
12. CONTACT US
If you have any questions, suggestions or complaints about the processing of your personal
information or wish to contact us to amend/update your details within HUMAN-US LTD, please
contact the us in one of the following formats:
HUMAN-US LTD, 5 Little Bradfords, Bradford Street, Braintree, Essex, CM7 9AS
13. IF YOU FAIL TO PROVIDE PERSONAL DATA
13.1. Where we need to collect personal data by law, or under the terms of a contract we have with
you or your organsiation and you fail to provide that data when requested, we may not be able to
perform the contract we have or are trying to enter into with you. In this case, we may have to cancel
a product or service you have with us, but we will notify you if this is the case at the time.
14.1. HUMAN-US LTD does not use tracking cookies on its website.